Message & Resource Monitoring for MSPs

absMessage for MSPs

absMessage for MSPs provides IBM i message and resource monitoring services for managed service providers (MSPs). It centrally manages and monitors multiple IBM i client systems in any MSP environment, including on-premises, network operation center (NOC) and cloud locations.

absMessage enables Managed Service Providers (MSP's) to monitor system messages and critical system resources for multiple clients, allowing them to proactively ensure they are meeting Service Level Agreements (SLA's).

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Monitors all system messages and resources in real-time across client systems

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Monitors client system activity from a central Web-based interface

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Customized message handling

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Setup alerts and escalations for different groups, operations centers or shifts

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Automated reactions to activity using advanced scripting

Features of absMessage for MSPs

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Service Points

From a central interface, service points provide a graphical display of monitored endpoint systems organized by client, role or location, enabling a better viewpoint of critical IBM i messages across multiple client's systems. Organized service point views offer an easier way to navigate to and manage a predefined set of IBM i systems.

Single Access Point Interface

MSPs can review critical events as they occur on multiple systems, allowing for better visibility and critical message monitoring from a single centralized perspective. absMessage includes a 5250 console, GUI interface, and Web Console Interface for monitoring system messages and critical resources.

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Alerting, Escalation, and Scripting

Notification alerts can be sent based on predefined system message IDs or system resource conditions, then escalated to multiple responders until alerts are addressed. absMessage scripts can automate complex responses to alerts, including automatic replies and command & application execution. Notification and event information can also be integrated with non-IBM i Enterprise solutions like ServiceNow, Security Information & Event Management systems (SIEMs) or SNMP enabled appliances.

Resource Monitoring

absMessage for MSPs can monitor your customer’s critical system resources. Real-time alerts and reactions can be set up for critical message, resource and job notifications, including CPU Utilization, disk thresholds, messages in a wait status, essential jobs not running, and many more. Web UI dashboards are available presenting critical collected CPU and DASD information in a graphical and drillable summary view.

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Distribution

absMessage can distribute filters, configuration settings, and internal security settings, allowing you to create rules on one system and propagate them to your customers LPARS very quickly.

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