SEA provides the highest quality technical support in the industry for all of its products, 24 hours a day, 7 days a week, worldwide. SEA's Technical Support Department is divided into a three-tier architecture. First-level support usually resolves over 90% of all questions or concerns, if further help is needed, second and third level support is also available to assist and provide solutions.
All second-level support personnel are members of Product Development Teams. Third-Level support will put you in direct contact with the actual lead programmers of a given product group. While most calls are solved at the first-level, involvement with the entire technical support team keeps SEA developers in closer contact with our customers. This procedure enables our developers to respond more efficiently to the needs of the user community.