Established in 1982 Software Engineering of America has built a worldwide reputation as a leading provider of data center software solutions. With products licensed at over 10,000 data centers worldwide (partial user list) SEA's customers include 9 of the Fortune 10 and over 90% of the Fortune 500 Companies. We have thrived since inception, enhancing and strategically expanding our entire product line to meet the dynamic needs of the automated workplace.
For almost 40 years, we have excelled in meeting the needs of various groups and individuals in research, development, and acquisitions. We have achieved this level of success by adhering a commitment to develop and enhance products based upon customer feedback and by backing these software products with around-the-clock technical support that our customers can always count on. In selecting our solutions, users can be confident that our Product Development Teams are continually working to create product enhancements based on user input. To ensure the success and growth of our IBM i and IBM Z Software Solutions we consistently reinvest over 20% of our annual revenues to research and development. This conviction results in robust, user-driven software solutions.
We are continuing to increase market share and strengthen our entire IBM i and IBM Z product line with consistent product enhancements, developments, acquisitions, and overall support. These activities are all geared towards improving the depth of our already impressive product line. These diligent efforts to broaden the scope of our product line have facilitated continued growth in our licensed user base, with products now licensed in over 50 countries. In spite of continued software industry consolidation and the shrinking number of software choices available, we would like to assure customers of our intent to remain a leading privately-held data software provider in the industry.
SEA's product line provides the broadest range of functionality available from any one software provider. Our suite includes comprehensive Data Center Software for JCL Management, DASD Data Management, output management, tape media management, and console automation along with Consulting and Training Services for all facets of Automated Operations.
Our approach to long-term development is user-driven based on input from our many valued customers. To maximize customer satisfaction, we will not acquire any product without a firm commitment from the original development team to remain with that product throughout its life cycle. We have found that this approach generates a high level of dedication, expertise, and responsiveness. Also, considerable activity continues to be focused on developing software for the client/server environment.
SEA provides the highest quality technical support in the industry for all of its products, 24 hours a day, 7 days a week, worldwide. SEA's Technical Support Department is divided into a three-tier architecture. First-level support usually resolves over 90% of all questions or concerns, if further help is needed, second and third level support is also available to assist and provide solutions.
All second-level support personnel are members of Product Development Teams. Third-Level support will put you in direct contact with the actual lead programmers of a given product group. While most calls are solved at the first-level, involvement with the entire technical support team keeps SEA developers in closer contact with our customers. This procedure enables our developers to respond more efficiently to the needs of the user community.